What is a case comment component?

The component provides a chronological, filterable list of comments your customers and agents have had within the context of a case. It includes case activities, internal and external comments, attachments, and status changes. When authenticated users add a comment to a case, they can add a file to the case as an attachment.

How to manage case comments in omniscript?

Vijay has already added a second step called Manage Case Comments to the Case Management OmniScript. Next, he needs to complete these tasks. Add a Text Area component for case comments. Add a DataRaptor Post Action, and display it as a button. Link the Post Action to a DataRaptor Load that saves case comments.

How do I create a case comment?

Configure the Text Area properties. Enter CaseComments in the Name field (1). Specify Enter Case Comment as the Field Label (2). Enter Enter Case Comment… as the Placeholder (3). This is the text the users see by default to prompt them to enter a comment. Configure the DataRaptor Post Action properties. Enter CreateCaseComment as the Name (1).